scheduling & payment policies

• All lessons are delivered online via ZOOM video call; no in-person lessons are offered. (see our Zoom Users Guide here)

• Secure online payment by credit/debit card (Visa, Mastercard, American Express, Discover) is required at the time of booking.

• Single lessons can be booked and paid for directly through our online calendar.

• For multi-lesson packages, book your first lesson online; the remaining lessons will be scheduled with you directly.

• Rescheduling: Please provide at least 24 hours’ notice to reschedule a lesson. Cancellations with less than 24 hours’ notice or no-shows will forfeit the lesson.

• Refunds: All payments are non-refundable once a lesson or package is booked.

• Multi-lesson packages must be completed within 45 days of purchase.

• Students must have a guitar, internet connection and a video setup for all lessons. A tuner or tuner app are encouraged. (see our Tech & Equipment Checklist here)